Self-reflection of the counsellors

One method to support your counselling practice is the case management procedure. This is a method and attitude concept that is used as an instrument in many fields of counselling. One aim of the method is to constantly reflect on one's own counselling practice in order to be able to proactively engage in different counselling constellations. An insight is provided by the working guide "Case Management in Migration Counselling for Adult Immigrants (MBE) — A Working Guide" of the Paritätischer Gesamtverband.

The working guide "Organisation, Reflection and Quality Assurance of Counselling Processes" of the Paritätischer Gesamtverband deals with the organisational handling of counselling as well as special situations that arise in the everyday work of migration counselling. The working guide addresses aspects such as time and organisational management. It is pointed out here that counsellors have to be mindful, including towards themselves. Tips on professional record keeping and dealing with challenging counselling situations and the presentation of the group counselling concept also form part of the brochure.

In order to reach as many people with a migration background as possible, the parties involved are increasingly making use of virtual counselling. They work with email, social media such as Facebook or with apps. However, it is important to comply with the data protection requirements.