The fate of immigrants can be very moving. For example, refugees often bring painful experiences with them from their flight. Arriving in Germany can also be difficult for them. Many report feeling alienated or experiencing isolation and discrimination. As a result, volunteer companions may be confronted with trauma, exclusion, and discrimination. To find a way of dealing with this, it can be helpful to reflect on your own options and limitations in voluntary work and to process what you have heard, e.g., in the form of supervision. The working aid "Organisation, Reflection and Quality Assurance of Counselling Processes" published by the Paritätischer Gesamtverband (Parity Association) provides an insight into ways of dealing with difficult counselling situations, supervision and collegial counselling, as well as other organisational aspects of counselling work. 

In our information center, you will find even more interesting facts about self-reflection and supervision in counseling and supporting immigrants and refugees, as well as many other topics.